About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Talent Acquisition Partner at Parloa, you’ll play a key role in supporting our ambitious growth plans across the U.S. and beyond. You’ll operate at the heart of our growth engine, driving hiring with speed, focus and consistency.

This role is built for someone who enjoys execution, thrives in fast-moving environments and takes ownership of delivering strong hiring outcomes. You won’t just fill roles, you’ll help us scale the team that’s building the future of AI-driven customer experience.

Areas of ownership:

Own full-cycle recruiting across GTM and Product roles, with a focus on building high-talent-density teams at scale
Partner closely with hiring managers to move searches forward quickly, aligning on priorities, profiles, and decision making
Build and maintain high-quality, high-volume pipelines through proactive sourcing, market mapping and targeted outreach
Deliver against key recruiting metrics, including retention, time-to-fill, pipeline conversion and offer acceptance rate
Operate with urgency, balancing speed and quality to consistently land strong hires in competitive markets
Create a smooth, engaging candidate experience from first touch through close,
Apply structured and inclusive hiring practices to support consistent decision-making
Contribute to evolving recruiting workflows, tools, and processes to support scale and improve efficiency over time

Who you are:

3–5 years of full-cycle recruiting experience in a startup or high-growth (scale-up) environment
A proven track record of hitting hiring goals and delivering against key recruiting metrics
Strong data literacy, with the ability to use insights to guide decisions and improve funnel performance
Hands-on experience with recruiting tools like Greenhouse and Ashby
Demonstrated experience sourcing candidates in competitive markets
Strong organization and ability to manage multiple roles in parallel
Clear communication skills and a collaborative, team-first mindset
A bias toward action you move fast, stay focused and get things done
Based in New York and able to work from the office 2–3 days per week

Our recruiting process:

Hiring Manager → Technical Interview → Meet Head of Talent → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Range includes OTE

Salary Range: $114,000 USD - $131,000 USD

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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