Director of Human Resources & Operations

Position Overview

The Director of Human Resources & Operations is a key leadership position that supports the

Executive Vice President by leading all human resources functions and comprehensive safety

initiatives across the organization. This role serves as the organization's chief HR officer and

leads both employee safety programs and campus-wide safety protocols, reporting directly to

the Executive Vice President and working collaboratively with department leaders to ensure

exceptional employee experience, organizational effectiveness, and a safe environment for all

stakeholders.

Key Responsibilities

Human Resources Leadership (Primary Responsibility)

Talent Acquisition & Management

Lead all recruitment efforts, including job posting, candidate screening, interviewing, and

selection processes

Develop and implement comprehensive onboarding programs for new employees
Create and manage employee retention strategies and career development pathways
Oversee succession planning and internal talent pipeline development
Manage relationships with recruiting agencies and employment platforms

Compensation & Benefits Administration

Design and administer competitive compensation structures and salary bands
Manage benefits programs, including health insurance, retirement plans, and employee

wellness initiatives

Conduct regular market analysis to ensure competitive positioning
Oversee payroll coordination and compensation-related compliance
Administer leave policies (FMLA, PTO, sick leave, etc.)

Performance Management & Employee Development

Design and implement performance review systems and evaluation processes
Create employee development programs, training initiatives, and skill-building

opportunities

Facilitate goal-setting frameworks aligned with organizational objectives
Manage performance improvement plans and employee coaching initiatives
Oversee leadership development and management training programs

Employee Relations & Workplace Culture

Serve as primary point of contact for employee concerns, grievances, and conflict

resolution

Investigate and resolve workplace disputes and employee relations issues
Conduct exit interviews and analyze turnover data to improve retention
Lead employee engagement initiatives and workplace culture enhancement programs
Facilitate team-building activities and recognition programs
Manage employee communication strategies and internal feedback mechanisms

Policy Development & Compliance

Develop, update, and maintain employee handbook and HR policies
Ensure compliance with all federal, state, and local employment laws (EEOC, ADA,

FLSA, etc.)

Manage HR-related legal matters and coordinate with legal counsel as needed
Maintain personnel files and ensure confidentiality of employee records
Oversee I-9 verification, background checks, and employment eligibility processes
Stay current on employment law changes and implement necessary policy updates

HR Systems & Analytics

Manage HRIS (Human Resource Information System) and employee database
Generate HR metrics and analytics to inform strategic decision-making
Track and report on key HR indicators (turnover, time-to-hire, employee satisfaction,

etc.)

Develop HR dashboards and regular reporting for senior leadership

Employee Safety Programs (Primary Responsibility)

Develop and implement comprehensive workplace safety programs and protocols for all

employees

Lead mandatory safety training programs for new hires and ongoing employee education
Create role-specific safety training for employees based on job functions and risk

exposure

Conduct regular employee safety meetings and communication campaigns
Train supervisors and managers on safety leadership and incident prevention
Oversee ergonomic assessments and workplace accommodation processes for

employee safety

Manage employee safety equipment and personal protective equipment (PPE) programs
Investigate workplace incidents, accidents, and near-misses involving employees
Maintain OSHA compliance and manage reporting requirements for employee-related

incidents

Manage workers' compensation claims and return-to-work programs

Campus-Wide Safety Programs (Work with Facilities Manager)

Develop and implement comprehensive campus-wide safety protocols for employees,

visitors, partners, and community members

Conduct regular safety audits and risk assessments across all campus facilities and

grounds

Ensure campus security systems, access controls, and surveillance are properly

maintained

Coordinate with facilities management on building safety, fire prevention, and hazard

mitigation

Oversee campus emergency notification systems and communication protocols
Develop campus visitor safety procedures and sign-in protocols
Lead safety initiatives for campus events, community programs, and public gatherings
Coordinate with local law enforcement and emergency services on campus safety

matters

Manage campus-wide emergency supplies, first aid stations, and AED programs

Regulatory Compliance & Emergency Preparedness

Ensure organizational compliance with all safety regulations, building codes, and

accessibility requirements

Coordinate safety inspections and maintain compliance documentation for campus

facilities

Develop and maintain comprehensive safety manuals and standard operating

procedures

Lead campus-wide emergency preparedness planning and business continuity for safety

incidents

Conduct emergency drills (fire, active threat, natural disaster) and preparedness training

for all campus occupants

Create and update emergency response and evacuation procedures
Develop and maintain emergency action plans for various scenarios
Coordinate with local emergency services and regulatory agencies
Maintain emergency contact systems and crisis communication protocols
Develop and update pandemic preparedness and response plans
Ensure compliance with health department requirements and public safety mandates

Safety Culture & Risk Management

Foster a culture of safety awareness across the entire campus community
Develop safety recognition programs and incentive initiatives
Create safety committees with employee and stakeholder representation
Conduct risk assessments for new programs, events, and facility changes
Review and update safety policies in response to incidents or regulatory changes
Track and analyze safety metrics, incident trends, and leading indicators
Prepare safety reports for senior leadership and Board of Directors

Operational Support Responsibilities

IT & Facilities Coordination

Support EVP in employee technology onboarding and equipment provisioning
Coordinate workspace setup and facility accommodations for new hires
Assist with space planning and workplace design initiatives
Support vendor management for HR-related services and safety equipment
Ensure safety considerations are integrated into facility planning and improvements

Events & Community Engagement Support

Provide HR and safety support for organizational events and community programs
Coordinate volunteer management and background check processes for events
Ensure comprehensive safety protocols are in place for all community engagement

activities

Conduct safety briefings for event staff and volunteers
Support employee volunteer programs and community service initiatives
Develop event-specific safety plans and emergency procedures

Board & Partner Relations Support

Prepare HR reports and safety metrics for Board of Directors presentations
Attend Partners Meetings when HR or safety topics are on the agenda
Provide HR and compliance expertise to support partnership initiatives
Support EVP in developing operational reports that include HR and safety data
Brief board committees on safety incidents, workers' compensation, and risk mitigation

Strategic Planning & Cross-Functional Collaboration

Serve on leadership team and contribute to organizational strategic planning
Collaborate with department heads on workforce planning and organizational design
Support EVP with special projects and strategic initiatives
Participate in budget planning for HR and safety-related expenses
Partner with finance on headcount planning and compensation budgeting
Integrate safety considerations into all operational planning processes

Requirements

Qualifications

Required:

Bachelor's degree in Human Resources, Business Administration, Occupational Safety,

or related field

7+ years of progressive HR leadership experience
Demonstrated experience developing and implementing comprehensive safety programs
Professional HR certification (PHR, SPHR, or SHRM-CP/SCP) preferred
Strong knowledge of employment law and HR compliance requirements
Strong knowledge of OSHA regulations and workplace safety standards
Proven track record in employee relations and conflict resolution
Experience conducting safety training and emergency preparedness drills

Preferred:

Master's degree in HR, Business, Safety Management, or related field
Dual certifications in HR (SHRM/HRCI) and Safety (OSHA, CSP, CHST, or similar)
Experience in nonprofit or mission-driven organizations with public-facing campuses
HRIS implementation and management experience
Change management and organizational development expertise
Crisis management and emergency response training

Core Competencies

Strategic thinking with operational execution excellence
Exceptional interpersonal and communication skills
Strong analytical and problem-solving abilities
High emotional intelligence and discretion
Detail-oriented with strong organizational skills
Ability to manage multiple priorities and competing deadlines
Collaborative leadership style with team-building capabilities
Commitment to diversity, equity, and inclusion principles
Proactive risk management mindset
Calm and decisive in emergency situations

Reporting Structure and Job information:

Reports to: Executive Vice President

Direct Reports: HR Generalist/Administrator, Campus Operations Administrator

Key Relationships: Executive Vice President, CEO, Department Directors, Board Committees,

Facilities Manager, Campus Partners

This position plays a vital role in creating exceptional employee experience while ensuring the highest standards of safety for employees, visitors, and all campus community members. The ideal candidate will be a strategic HR leader who can balance compassionate employee support with comprehensive safety leadership, campus operations and regulatory compliance. This position pays between ninety thousand to one hundred and ten thousand based on experience.

Benefits

FULL TIME POSITION WITH Medical, Dental and Vision benefits.

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Director of Operations and Human Resources

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