We are looking for an experienced and customer-oriented L1 Engineer to provide on-site technical support for end users and IT infrastructure environments. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting end-user devices, and ensuring smooth day-to-day IT operations.

Responsibilities:

Provide Level 1 onsite IT support for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot Windows operating systems, Microsoft Office applications, and basic network connectivity issues
Perform hardware installations, replacements, upgrades, and troubleshooting
Support users with password resets, account access, and standard IT requests
Handle ticket management through ITSM tools while meeting SLA requirements
Install, configure, and support standard business applications
Coordinate with remote teams and higher-level support teams when escalation is required
Support conference room equipment and basic audiovisual systems
Perform asset management and inventory tracking
Ensure proper documentation of incidents, requests, and resolutions

Required Skills & Experience:

Experience in L1 IT Support, Desktop Support, or Help Desk roles
Strong knowledge of: Windows 10/11, Microsoft Office 365, Active Directory, hardware troubleshooting, printers and peripherals, basic networking (TCP/IP, VPN, Wi-Fi)
Experience using ticketing systems / ITSM tools
Good communication and customer service skills
Ability to work independently on-site
Professional fluency in both English and Dutch is mandatory

Foxys IT Services vacatures

IT Support Engineer

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