ROLE PURPOSE

The Private Client Coordinator will support Bulgari’s High Jewelry portfolios by providing the operational and organizational bandwidth required to manage an exceptionally demanding UHNW global client base.

This role ensures flawless execution across all areas that directly impact High Jewelry sales: VIP client experience, global travel, event support, shipping and logistics coordination, cross-functional communication, and day-to-day operational discipline.

KEY RESPONSIBILITIES

High Jewelry Sales & Operational Support

Full operational support from client request to delivery
Payment processing, GR confirmation, and product accuracy checks
Store transfers, shipments, logistics timelines, repair oversight
Invoicing, urgent payment processing, and accurate store-level ringing
Liaise with High End product team to execute monthly client facing lookbook which can be tailored to each client outreach by the PCM

Event & Activation Coordination

Logistics for High Jewelry events
On-site event support and post-event follow-up
Booking travel for VIP clients
Managing all itineraries for domestic and international VIP travel
Coordinating bios, RSVPs, dietary needs, and documents for brand events
Assist in the monthly strategy and execution of PCM CRM driven initiatives

Administrative & Organizational Management

Maintaining digital files and client pipelines
Creating KPI, sales progress, and deadline trackers
Managing inventory of gifting items

VIP Client Experience & Luxury Discretion

Delivering Bulgari-level hospitality
Understanding UHNW client sensitivities and expectations
Adding personalized touches to deepen connection
Preparing PCMs for every engagement
Preparing client assortments, lookbooks, personalized presentations
Managing birthdays, anniversaries, holidays, and special high level client gifting
Support in driving the client journey mapping for all PCMs

Anticipatory & Proactive Support

Identifying issues before they escalate
Anticipating sensitivities and timing
Supporting communication strategies
Owning operations to elevate PCMs focus

Internal Coordination

Following up with corporate partners when timelines stall
Liaising with High End, High End Watches, Alta Gamma, CRM, Events, Merchandising, BOH, Logistics, After Sales, Boutiques and Corporate Partners
Handling in-person communication at corporate to accelerate action
Managing the constantly shifting calendar of events

IDEAL CANDIDATE PROFILE

3 + years supporting executives in luxury, retail, hospitality, fashion, or High Jewelry
Exceptional communication skills
Highly organized and calm under pressure
High level of emotional intelligence, discretion, proactivity
Strong follow-through and problem solving
Proficiency in Excel, PowerPoint, Google Suite
Comfortable engaging with Ultra High Net Worth clients
Available for evening/weekend events

Bvlgari vacatures

Private Client Coordinator

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