Job Title: 1st Line IT Support Analyst

Salary: Competitive + benefits

Location: Amsterdam

Work Type: Hybrid

Role:

WeDo is partnering with a fast-growing fintech organisation that has been transforming the way businesses and individuals manage money for nearly two decades. With a strong international presence and a product suite spanning payments, currency solutions, and expense management, this is a business that blends cutting-edge technology with a customer-first mindset.

You will be joining a collaborative and high-performing environment where technology is central to delivering a seamless customer experience. This is an exciting opportunity to be part of a business that is continuing to scale, invest in its people, and evolve its technology landscape.

Responsibilities:

As a 1st Line IT Support Analyst, you will act as the first point of contact for all IT-related queries, ensuring a high level of service and user satisfaction across the business.

Your day-to-day will include:

Managing incoming IT support requests via Slack and ticketing systems
Logging, categorising, prioritising, and resolving issues in line with SLAs
Troubleshooting hardware, software, and network issues across desktops and laptops
Supporting Microsoft 365 applications and user account administration
Assisting with VPN, remote access, and connectivity issues
Setting up equipment and access for new starters and managing leavers’ assets
Maintaining accurate documentation and contributing to knowledge base improvements
Identifying recurring issues and supporting continuous improvement initiatives

Required Skills:

Experience in a 1st Line IT Support or Service Desk environment
Strong customer service and communication skills
Basic networking knowledge (DNS, DHCP, TCP/IP)
Experience using ticketing systems such as Jira
Exposure to Windows and/or macOS environments
Understanding of Microsoft 365

Why should I apply?

This is an opportunity to join a business that genuinely invests in its people and provides clear progression pathways within IT. You will be part of a supportive team where development is encouraged, and your contribution has a direct impact on business performance.

With a strong focus on internal growth, modern technologies, and a collaborative culture, this role offers the chance to build a solid foundation in IT while working within a forward-thinking fintech environment.

You will also benefit from a competitive package, hybrid working, and a culture that values both performance and wellbeing.

Interested?

Apply for the role today or send your CV to pierre.rodriguez@wedotech.uk

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