Job Description:

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for an AI Specialist to assist our amazing clients and further improve our Engage products!

What You Will Do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

As an AI Specialist, you are the technical expert who transforms cutting-edge AI concepts into real-world solutions for businesses. You live and breathe AI innovation, diving deep into GenAI, Agentic AI, RAGs, LLMs, MAS, Agent Building, and client-specific neural networks. Your curiosity drives you to explore every detail, and your expertise ensures that our AI solutions, Inspire and Halo, are implemented with precision and tailored to meet the unique needs of each client.

This role is perfect for someone who thrives on the technical side of AI but also enjoys working closely with clients to guide them through their transformation journey. You’ll ask the questions they haven’t thought of yet, uncovering opportunities to optimize processes and elevate their operations. Your ability to combine technical depth with consultancy skills will make you an indispensable partner in helping businesses unlock the full potential of AI.

In your first 12 months, you will:

Be the go-to AI expert for clients You’ll act as the trusted advisor who understands the technical intricacies of AI and translates them into actionable strategies. Whether it’s designing custom neural networks or optimizing workflows with AI-powered automation, you’ll ensure clients achieve measurable results.
Master our flagship AI products You’ll become an expert in Inspire, our AI-powered personalization engine, and Halo, our advanced Agentic AI platform. Your deep understanding of these tools will allow you to implement them seamlessly and adapt them to the specific needs of each client.
Dive deep into technical challenges You’ll explore complex problems, from building multi-agent systems to refining large language models, and develop innovative solutions that push the boundaries of what AI can achieve. Your technical curiosity and problem-solving skills will be key to delivering impactful results.
Collaborate with the Product team Working closely with our in-house Product team, you’ll ensure our AI solutions remain future-proof and aligned with client needs. Your feedback and insights will directly shape the evolution of our products, keeping them at the forefront of AI innovation.
Drive transformation with precision You’ll guide clients through their AI journey, ensuring every step—from strategy to implementation—is executed with care and technical excellence. Your ability to ask the right questions and anticipate challenges will ensure our solutions deliver lasting impact.
Stay ahead of the curve AI is evolving rapidly, and you’ll be at the forefront of emerging trends and technologies. Whether it’s experimenting with new architectures or exploring the latest advancements in generative AI, you’ll continuously expand your expertise to keep our solutions cutting-edge.

Your success in this role will be defined by the impact you create. You’ll help businesses transform their operations, automate processes, and elevate customer experiences through advanced AI solutions. If you’re someone who loves diving into the technical depths of AI, thrives on solving complex challenges, and is excited to guide clients through their transformation journey, we’d love to hear from you.

That’s why you ideally have

A Master’s degree in Econometrics, Business Analytics and Operations Research, AI, Data Science, or a related field
Demonstrable knowledge and experience in applying AI concepts in practical situations
Strong analytical skills with the ability to identify and solve complex problems
Data skills: experience with SQL, query capabilities, and interpreting results through dashboarding
Fluency in English and Dutch
Data Science knowledge: understanding of Generative AI (GenAI), Consumer AI and Agentic AI

The reality at CM.com

We believe honesty creates better matches. So here it is:

You work on-site with your team; collaboration happens face to face.
Priorities shift quickly, and we move forward before everything is finished or polished.
AI will change how your role looks, fast. Some tasks you do today may disappear next year.
You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.
For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Requirements:

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.

By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.
Healthy food: Daily healthy lunches and snacks to keep you energized.
Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.
Invest in your future: A solid pension plan.
Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.
Own your success: Become a shareholder with our Employee Share Purchase Program.
Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving
Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.
Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.

CM.com vacatures

AI Specialist

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