About TouchCare

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

The Role

We are seeking a highly strategic and execution-oriented Chief of Staff to the CEO to serve as a trusted partner in driving company-wide priorities, operational excellence, and cross-functional alignment.

This role operates at the center of the business—translating vision into action, ensuring key initiatives move forward, and acting as a force multiplier for the CEO and leadership team.

You will work closely with senior leaders across Sales, Marketing, Operations, Finance, and Product to drive execution, improve communication, and scale the business effectively.

What You’ll Do

Strategic Execution & Prioritization

Partner with the CEO to define and drive key company priorities and initiatives
Translate high-level strategy into actionable plans with clear owners, timelines, and outcomes
Ensure alignment and accountability across leadership

Cross-Functional Leadership

Act as a connective tissue across teams (Sales, Marketing, Ops, Finance, Client Success)
Drive coordination on high-impact initiatives and remove blockers
Lead special projects from concept through execution

Operational Excellence

Build and optimize processes that improve scalability and efficiency
Establish and track KPIs across functions; drive accountability and reporting
Support annual planning, quarterly priorities, and ongoing business rhythms

Executive Support & Communication

Prepare the CEO for key meetings, presentations, and decision-making
Drive internal communications and ensure clarity across the organization
Help manage and streamline leadership team meetings and follow-ups

0→1 & Growth Initiatives

Support new verticals, product launches, and strategic growth opportunities
Help build operational infrastructure for new initiatives from the ground up

Who You Are

5–10+ years of experience in consulting, strategy, operations, or high-growth startup environments
Proven ability to operate in ambiguity and drive execution in fast-paced environments
Strong business acumen with experience working cross-functionally
Exceptional communication and stakeholder management skills
Highly organized with strong attention to detail and follow-through
Ability to influence without authority and drive alignment across teams
Experience supporting senior executives or leadership teams preferred

Bonus Points

Experience in healthcare, benefits, HR tech, or broker-driven ecosystems
Background in high-growth startups
Experience building processes from scratch (0→1 environments)

What We Offer

Competitive base salary commensurate with experience
Opportunity to build and shape company culture from day one
Direct impact on improving financial wellness for thousands of employees
Flexible benefits package

Why Join Us?

Impactful Growth: Lead the expansion of specialized services that provide critical support to members during complex life events.
Collaborative Environment: Work closely with a supportive team across Sales, Client Success, Product, and Marketing.
Strategic Leadership: Shape the go-to-market strategy and future evolution of TouchCare’s specialized portfolio.

Location: This position will be in-person, 5 days a week in the Stamford office.

TouchCare vacatures

Chief of Staff

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