Company Description
YAYA Works is revolutionizing hospitality by replacing traditional front desks with a cutting-edge reception solution. Using a sleek holographic host coupled with 24/7 real human support, YAYA delivers a seamless, branded, and efficient check-in experience. Hotels using YAYA can operate reception areas staff-free, reduce costs, and offer contactless check-ins under 100 seconds, including Apple Wallet room keys. By combining modern technology with a personal touch, YAYA empowers hotels to elevate guest satisfaction and streamline operations. Join us as we redefine the future of hospitality.
Position Overview
As YAYA continues to grow — adding new employees, hotels, and systems — the pace and complexity of day-to-day IT support is increasing. The IT Support & Workspace Manager will be the backbone of our operational IT, ensuring systems, access, and workspaces function reliably across both our internal team and hotel partners.
This is a hands-on role for someone who takes ownership, moves fast, and doesn't need to be told twice. You'll be the first line of response when things go wrong — and in a 24/7 hospitality environment, things will go wrong. Beyond firefighting, you'll play a key role in keeping our infrastructure secure, our team equipped, and our operations running without friction.
📍 Amsterdam – Schipluidenlaan 4 | 🗓 7-month contract | ⏰ PM shifts (15:00 – 23:00) incl. weekends | 💶 Up to €4,500 gross/month depending on experience
Key Responsibilities
IT Support & Operational Firefighting (Internal & Hotels)
- Act as the primary point of contact for day-to-day IT support requests during PM hours
- Troubleshoot and resolve issues related (but not limited) to internet connectivity, hotel key systems, CCTV access, user permissions, and device problems — quickly and decisively
- Support hotel teams and internal staff with technical questions and access issues, keeping disruption to an absolute minimum
- Liaise and coordinate with external vendors and service providers when escalation is needed
- Communicate clearly with operations teams to flag, prioritise, and resolve issues as they arise
Workspace & User Management
- Set up and manage laptops, accounts, and system access for new employees
- Handle onboarding and offboarding from an IT perspective end-to-end
- Maintain access control and permissions across internal tools and platforms
- Domain ownership: define workspace strategy and way forward as the company scales
Systems, Security & Compliance
- Ensure user access, data handling, and system usage align with GDPR requirements
- Apply data protection principles such as least-privilege access and data minimisation
- Escalate potential data incidents or security issues in line with internal procedures
Growth & Process Improvement
- Identify recurring issues and proactively contribute to improving IT support processes and documentation
- Bring structure to a fast-moving environment without slowing it down
Key Qualifications
Experience
- Experience in IT support, system administration, or a similar hands-on role
- Familiarity with access management, user permissions, and security practices
- Proven ability to work independently and manage priorities without close supervision
Skills
- Strong problem-solving and troubleshooting abilities — you act first, escalate when needed
- Clear communication skills with both technical colleagues and non-technical users
- Structured and responsible approach to handling user data and access
Nice to Have
- Background or interest in hospitality or hotel operations
- Basic knowledge of GDPR or data protection practices in an operational IT context
This role operates on a fixed PM shift schedule (15:00 – 23:00) with weekends always included. This reflects the nature of our business — our hotels and teams don't stop, and neither do we. We are open to revisiting shift hours further down the line, but this is not expected to change in the near term.
We believe in being upfront so you can make the right decision for yourself before applying.
