About the job
SciSure is growing rapidly, and we are looking for an experienced and proactive IT Manager to help scale and professionalize our internal IT environment. This role is ideal for an IT professional with several years of hands-on systems administration or IT operations, who is eager to expand into a broader leadership role, while staying close to the technology.
You'll play a key role in scaling and strengthening our internal IT environment, ensuring our systems, applications, devices, and workflows remain secure, reliable, and efficient across a growing international organization.
Working closely with Security & Compliance, Site Reliability Engineering (SRE), HR, business stakeholders, and external IT partners, you'll help drive operational excellence, improve IT processes, and support employees worldwide. We're looking for someone who enjoys solving technical challenges, building scalable processes, and partnering across teams to deliver an exceptional employee IT experience.
This is a hands-on role with increasing ownership and leadership opportunities. You'll balance day-to-day IT operations with longer-term initiatives focused on security, standardization, automation, and continuous improvement.
Responsibilities
IT Operations & Service Management
- Serve as the primary point of coordination for day-to-day internal IT operations while partnering with external IT service providers to ensure high-quality support, clear ownership, and effective escalation paths.
- Support employees across the organization with IT onboarding and off-boarding, device provisioning, endpoint troubleshooting, and day-to-day technical support.
- Coordinate IT operational processes across internal stakeholders, Security & Compliance, SRE, HR, and external vendors to deliver a consistent and positive employee experience.
Applications & SaaS Management
- Own the company's internal application and SaaS ecosystem, including application inventory, lifecycle management, license optimization, governance, and reducing unnecessary tool sprawl.
- Review and coordinate the onboarding of new business applications and IT tools, ensuring alignment with security, compliance, integration, and operational standards.
IT Governance, Security & Asset Management
- Partner with Security & Compliance to strengthen IT governance, including endpoint management, access reviews, asset management, and audit readiness.
- Oversee the full lifecycle of IT assets, including hardware and software inventory, device deployment, maintenance, replacement planning, and secure decommissioning.
Process Improvement & Business Continuity
- Drive continuous improvement of internal IT processes, documentation, automation, and standardization to increase operational efficiency.
- Support business continuity and operational resilience by maintaining reliable workplace technology and employee productivity tools.
About you
Experience & Expertise
- 3–5 years of experience in IT support, systems administration, or IT operations, with demonstrated ownership of technical projects and a desire to grow into an IT leadership role.
- A degree in Information Technology, Computer Science, or a related field—or equivalent hands-on experience.
- Strong knowledge of Windows and macOS environments and supporting modern workplace technologies.
- Experience supporting cloud-based environments such as AWS, Azure, or Google Cloud Platform.
Technical Skills
- Familiarity with identity and access management solutions, including Microsoft Entra ID, and understand security best practices.
- Experience with endpoint management solutions such as Jamf or Microsoft Intune.
- You have a solid understanding of networking fundamentals, including DNS, VPNs, and firewalls.
- Experience with IT service management platforms such as Jira Service Management or ServiceNow is a plus.
- Scripting or automation experience (e.g. PowerShell, Python, or Bash) is a bonus.
Mindset
- Strong troubleshooting and problem-solving skills with the ability to independently resolve technical issues while collaborating effectively across teams.
- Excellent communication and customer service skills with the ability to support both technical and non-technical users.
- Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment.
- A proactive mindset with a passion for improving processes, driving operational excellence, and delivering a great employee IT experience.
Nice to Have
- Experience supporting security and compliance initiatives such as SOC 2 or ISO 27001.
- Experience working in a high-growth, scaling, or SaaS environment.
