We are looking for an experienced and customer-oriented L1 Engineer to provide on-site technical support for end users and IT infrastructure environments. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting end-user devices, and ensuring smooth day-to-day IT operations.
Responsibilities:
- Provide Level 1 onsite IT support for desktops, laptops, printers, mobile devices, and peripherals
- Troubleshoot Windows operating systems, Microsoft Office applications, and basic network connectivity issues
- Perform hardware installations, replacements, upgrades, and troubleshooting
- Support users with password resets, account access, and standard IT requests
- Handle ticket management through ITSM tools while meeting SLA requirements
- Install, configure, and support standard business applications
- Coordinate with remote teams and higher-level support teams when escalation is required
- Support conference room equipment and basic audiovisual systems
- Perform asset management and inventory tracking
- Ensure proper documentation of incidents, requests, and resolutions
Required Skills & Experience:
- Experience in L1 IT Support, Desktop Support, or Help Desk roles
- Strong knowledge of: Windows 10/11, Microsoft Office 365, Active Directory, hardware troubleshooting, printers and peripherals, basic networking (TCP/IP, VPN, Wi-Fi)
- Experience using ticketing systems / ITSM tools
- Good communication and customer service skills
- Ability to work independently on-site
- Professional fluency in both English and Dutch is mandatory
