The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

Our cars have finally arrived in Europe, and with several markets on our expansion roadmap, there has never been a better time to join the team.

We are looking for a detail-oriented and analytical Technical Support Intern with an interest in automotive systems, diagnostics, and data analysis to join our Technical Support team.

In this role, you will support daily operations of key technical systems (ZDS, TIS, and TS) while contributing to the continuous improvement of technical support processes. You will gain hands-on experience in troubleshooting system issues, analyzing technical data, and supporting cross-regional collaboration.

Working closely with technical experts and internal stakeholders, you will help ensure efficient support operations and contribute to improving service quality across the network.

Mission For The Internship

This internship is designed for candidates who want to build a strong foundation in technical support operations, system management, and data-driven problem solving.

We value curiosity, ownership, and a structured mindset. The more proactive you are, the more exposure you will gain from supporting technical issue resolution to analyzing operational data and contributing to process improvements.

You will collaborate with teams across regions, gaining practical insight into how technical support drives service performance and customer satisfaction.

What You Will Learn

Supporting the operation and maintenance of ZDS, TIS, and TS systems.
Troubleshooting and resolving system-related issues, including user access and diagnostic challenges.
Maintaining system functionality and contributing to continuous improvement initiatives.
Managing and transferring technical support tickets to the Case Library within the TS system.
Preparing weekly and monthly technical support reports and documenting meeting minutes.
Analyzing ticket data by category to identify trends and issue distribution.
Identifying and summarizing top recurring issues at NSC and Pan-European levels.
Supporting the organization of regular NSC meetings, including coordination, documentation, and action tracking.
Following up on action items to ensure clarity, alignment, and timely resolution.

Key educational requirement:

Currently pursuing a Bachelor’s or Master’s degree in Automotive Engineering, Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related field.
Strong analytical thinking and structured problem-solving skills.
Proficiency in Microsoft Excel and basic system analysis.
Basic knowledge of automotive electrical and electronic systems.
Fundamental understanding of electric vehicle diagnostics.
Good organizational and communication skills, especially in reporting and coordination tasks.
A proactive, detail-oriented mindset with willingness to learn and take ownership.

What You’ll Gain:

Hands-on experience in technical support operations and system management.
Exposure to real-world automotive diagnostic systems and processes.
Insight into technical issue analysis and reporting at regional and European levels.
Experience working in a cross-functional and international environment.
Development of analytical, reporting, and coordination skills.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.

ZEEKR极氪

Vacatures

Technical Support Internship