IT Technical Support Specialist

Keep Yokogawa running smoothly from the inside out

At Yokogawa, technology enables innovation, precision, and operational excellence. Behind every successful project, meeting, and collaboration is a reliable digital workplace that simply works.

To support our colleagues and maintain a seamless IT environment, we are looking for an IT Technical Support Specialist who will serve as the local IT anchor for our Amersfoort office.

This is not a remote helpdesk role. It is a hands-on, on-site position where you become the trusted partner for employees who rely on stable systems, responsive support, and reliable technology to do their work.

You will ensure that devices function, systems connect, and users receive the support they need — quickly, professionally, and securely.

Your impact

In this role, you will be the first point of contact for IT support in Amersfoort, ensuring the stable and efficient operation of the local IT environment.

You will support colleagues across the office by resolving technical issues, installing and maintaining equipment, and coordinating with regional and global IT teams when needed.

By combining strong troubleshooting skills with excellent service orientation, you help create a workplace where technology supports productivity rather than slowing it down.

Your work directly contributes to:

Business continuity through reliable IT operations
Employee productivity through responsive support
Security and compliance through adherence to IT policies
Continuous improvement of the local IT environment

What you will do

As the local IT specialist in Amersfoort, your work combines operational support with proactive system management.

End-user support

Provide first- and second-line technical support to employees (on-site and remote)
Troubleshoot and resolve hardware, software, and network issues
Act as the local IT representative for the office

Hardware & workplace technology

Install, configure, and maintain:
desktops and laptops
mobile devices
printers and peripherals
meeting room equipment
Perform hardware troubleshooting, replacement, and configuration

Software & systems

Support Windows operating systems and standard workplace applications
Assist with Microsoft 365 environments and collaboration tools
Manage user accounts and permissions (Active Directory / M365)

Network & connectivity

Diagnose issues related to:
LAN / WAN connectivity
Wi-Fi access
VPN connections
TCP/IP, DNS, DHCP environments

Incident management

Log, track, and manage incidents through the IT ticketing system
Monitor service level agreements (SLAs) and support process improvements
Escalate complex incidents to central IT teams or external vendors

IT operations & lifecycle support

Support IT onboarding and offboarding for employees
Maintain IT asset records and documentation
Ensure compliance with IT security policies and standards

Projects & improvements

Support local IT rollouts, upgrades, and improvement initiatives
Contribute to continuous improvements in the digital workplace environment

What makes you successful in this role

Technical expertise

You bring a strong foundation in end-user support and IT infrastructure fundamentals, including:

Desktop and laptop support
Microsoft Windows environments
Workplace productivity tools (Microsoft 365)
Hardware troubleshooting and configuration
Networking fundamentals (LAN, Wi-Fi, VPN)
TCP/IP, DNS, and DHCP diagnostics
Endpoint security and patch management

Analytical problem-solving

IT support requires structured thinking and calm troubleshooting.

You are able to:

Diagnose root causes instead of symptoms
Prioritize incidents based on impact and urgency
Work effectively under pressure
Decide when to resolve issues independently and when to escalate

Service mindset and collaboration

Because you work directly with employees, your communication skills matter as much as your technical skills.

You bring:

Strong customer service orientation
Clear communication in Dutch and English
Organized and structured work management
A collaborative mindset with regional and global IT teams
Curiosity and willingness to continuously learn

Yokogawa

Vacatures

Technical Support Specialist