Special Instructions to Applicants

Resume and Cover Letter are required for the application to be considered.

Department Summary

The Department of Public Policy, UCLA Meyer and Renee Luskin School of Public Affairs (https://luskin.ucla.edu/), is multi-disciplinary with faculty from Economics, Political Science, Sociology, and Engineering. It is particularly strong in the fields of data analytics and policy analysis; development; environment; race and inequality; housing and transportation; social policy; urban issues; and health. The Department currently includes twenty FTE ladder faculty and four staff, as well as several senior faculty with joint appointments from other campus schools and departments, and a number of adjunct faculty and lecturers. The Department of Public Policy offers a two-year, full-time, and on-ground Master of Public Policy (MPP) degree, and the Luskin School maintains a School-wide Public Affairs major and minor. The MPP program enrolls approximately 160-180 students across two cohorts. The MPP program combines the best of traditional policy education with flexibility and responsiveness to remain relevant in a rapidly changing world. With a diversified tool kit of quantitative and analytical skills, UCLA Public Policy Luskin graduates are equipped to become policy analysts and leaders. A set of concurrent degree programs offer an even broader range of skill and expertise development, and the BA in Public Affairs trains undergraduates in major critical thinking, social science methodology, and experiential learning, to connect theory and action.

Position Summary

The Student Services Advisor (SSA) 3 appointment is contracted for up to four years. Reporting to the Administrative Officer (AO) and Chair, and working closely with an SSA, the SSA 3 executes includes, but is not limited to department marketing; student recruitment, admissions, advising, and programming; alumni development, events, support, and engagement; professional/career development; and on/off campus partnerships. The SSA works on all marketing efforts across digital, print, and social media, creating and maintaining promotional materials to enhance the department. Recruitment duties include developing and implementing strategies and thresholds, coordinating application outreach, planning and executing recruitment fairs, campus visits, workshops, orientations, and diversity initiatives, among others. Admissions responsibilities involve processing applications; preparing applications for review/decisions and processing; supporting admissions committees; maintaining policies and procedures; meeting deadlines; and ensuring compliance with UCLA and Public Policy requirements. Advising includes supporting prospective and current students in the Master of Public Policy (MPP), concurrent degrees, and other programs, as well as counseling or referring students facing academic or personal challenges. The SSA plans and executes events such as Welcome Day, orientations, town halls, capstone presentations, commencements, and student group meetings. SSA serves as liaison to the UCLA Division of Graduate Education, the Dashew Center, and other partners. Career and partnership duties include professional development programs, internship coordination, and collaboration with on- and off-campus entities. The SSA coordinates all aspects of student funding (not limited to financial aid, awards, ASE/GSR appointments) for recruited and current students, and alumni development. The SSA works with and supports alumni development, relations, engagement, and programming. Administrative responsibilities include creating, analyzing, maintaining, balancing, and archiving records, databases, budgets, and reports related to recruitment, admissions, enrollment, academic progress, funding, degree conferrals, alumni, and career placement. The SSA assists administratively with instructional and course support. The SSA processes reimbursements and purchases, trains staff and student workers, and ensures compliance with UCLA and department policies. Perform additional tasks assigned by department leadership (DL). The role requires after-hours, weekend, and in- and out-of-state work, with on-campus presence as assigned. Must have own transportation.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Demonstrated technical and design ability; knowledge of wide array of programs not limited to design, marketing, social media, database, spreadsheet, and event organization. Ability to make online updates not limited to department, course, career, affiliate, and social media webpages. (Required)
Strong written and oral command of English. Ability to compose and edit written materials using correct grammar, spelling, and punctuation. Ability to make presentations to wide audience range. Math ability to effectively work with GPAs, ratios, percentages, fractions, and multiple-year budgets. (Required)
Skill analyzing information and problems, identifying relevant factors, abstracting relevant data from various sources, and formulating logical and objective conclusions. Skill in evaluating outcomes, implementing changes in accordance with goals, and developing new approaches and methods. (Required)
Knowledge of UCLA and Department policies and procedures in recruitment, admissions, advising, marketing, and administration. Experience with the UCLA Student Information System (SIS), Student Affairs Web, admissions application sites, and other systems for processing, queries, and analysis. (Required)
Strong interpersonal skills. Ability to listen sensitively, perceptively, and objectively while communicating with wide array of people. Ability to use diplomacy in sensitive situations and handle confidential information with discretion and tact (Required)
Demonstrated counseling skills to handle difficult issues such as denial of admission, exam failures, and probation or termination with discretion, sensitivity, and tact. Ability to interpret international transcripts, courses, and programs from other institutions. (Required)
Ability to take direction from Chair, faculty, and Administrative Officer. Possess initiative to independently learn new skills and take on new projects. Demonstrated ability to manage projects from inception to completion. Ability work as part of a team and assist others with projects. (Required)
Ability to work independently; follow through on assignments promptly with minimal direction; prioritize by importance of responsibilities; critically analyze for improvements, find solutions, and rectify problems. Multi-task fluid deadlines without loss of efficiency. (Required)
Demonstrated administrative office experience and project and event management skills. Ability to coordinate and follow through a wide range of administrative office assignments. Skill in supervising and evaluating student and limited employees. (Required)
Ability to undertake all aspects of project and events from concept to design; plan and coordinate meetings, conferences, and social functions including catering and facilities arrangements. Ability to execute workshops and presentations on range of topics. Ability with interviewing techniques. (Required)
Ability to work evenings and weekends. Must have own transportation and must be able to travel to off-campus, in/out-of-state events. Hybrid schedule and commute do not preclude coming to campus for assigned work. (Required)
Ability to establish and maintain professional relationships; communicate effectively and respectfully; and maintain cooperative, positive, professional relationships with students, staff, faculty, administrators, planning agencies, private/non-profit entries, and others. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree In related area and/or equivalent experience. (Required)
Master's Degree In related area and/or equivalent experience. (Preferred)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation.

Schedule

8:00 a.m. to 5:00 p.m.

Union/Policy Covered

SV-Stdt Svs & Adv Prof (SSAP)

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Student%20Services%20Advisor%203%20SV%20(TBD_941104)

UCLA

Vacatures

Admissions, Recruitment, and Advising Officer