Role Overview:

We are looking for a skilled Desktop & Network Support Engineer to provide end-user support along with basic to intermediate network troubleshooting. The role involves maintaining IT infrastructure, resolving technical issues, and ensuring smooth day-to-day operations.

Key Responsibilities:

Provide deskside/desktop support for hardware, software, and OS issues
Install, configure, and troubleshoot laptops, desktops, and peripherals
Support Windows 10/11 and basic Mac OS issues
Manage Active Directory (user accounts, password resets, access control)
Troubleshoot LAN/WAN, Wi-Fi, and network connectivity issues
Configure and support routers, switches, and access points
Handle printer setup and troubleshooting
Support Microsoft Office 365, Outlook, Teams
Perform patching, cabling, and rack support (basic level)
Maintain IT asset inventory and documentation
Work on ticketing systems and ensure SLA compliance
Coordinate with L2/L3 teams for complex issues

Technical Skills Required:

Strong knowledge of Windows OS troubleshooting
Basic to intermediate networking (TCP/IP, DNS, DHCP)
Hands-on experience with routers, switches, and Wi-Fi
Active Directory & basic Azure AD knowledge
Experience with ITSM tools (ServiceNow, Remedy, etc.)
Hardware troubleshooting skills

Tech Source Managed Services

Vacatures

Desktop/Network Support Engineer