Position Summary

The Human Resources Generalist serves as a key partner to managers and employees by supporting employee relations, onboarding, compliance, and performance management initiatives. This role is responsible for fostering a positive workplace culture, ensuring compliance with employment laws and company policies, and providing guidance and support throughout the employee lifecycle.

The ideal candidate is a proactive problem-solver with strong interpersonal skills, sound judgment, and the ability to build trusted relationships across all levels of the organization.

Essential Duties And Responsibilities

Employee Relations

Serve as a point of contact for employee and management inquiries regarding workplace policies, procedures, and employment matters.
Investigate and resolve employee relations concerns in a fair, consistent, and timely manner. Conduct workplace investigations.
Promote a positive employee experience and foster an inclusive, respectful work environment.

Onboarding and Employee Lifecycle Management

Partner with onsite management and serve at point of contact for onboarding and scheduling issues.
Partner with hiring managers/ISTC’s to create a positive onboarding experience and support employee integration.
Manage employee status changes, transfers, promotions, and separations.
Conduct exit and onboarding surveys.

Compliance and HR Administration

Ensure compliance with federal, state, and local employment laws and regulations.
Maintain accurate employee records and personnel files.
Administer I-9 verification, E-Verify processes, and required employment documentation.
Support leave administration, including FMLA, ADA accommodations, workers' compensation, and other leave programs.
Conduct periodic audits of employee records, HR processes, and compliance requirements.
Stay informed on changes to employment laws and recommend policy updates as needed.

Performance Management

Partner with managers to address performance concerns and develop improvement plans.
Provide guidance on performance documentation and corrective action procedures.
Assist leaders in setting performance expectations and accountability measures.
Track performance review completion and identify opportunities to improve employee development and engagement.
Support talent development and succession planning initiatives.

Additional Responsibilities

Assist with employee engagement, recognition, and retention initiatives.
Support HR projects and organizational initiatives as assigned.
Prepare HR reports and analyze workforce data and trends.
Participate in training and development programs to support organizational goals.
Perform other duties as assigned.

Qualifications

Education and Experience

Bachelor's degree in Human Resources, Business Administration, or related field preferred.
Minimum of 3 years of Human Resources experience, with a strong focus on employee relations and compliance.
Experience conducting workplace investigations and managing employee relations matters.
Multi-unit, hospitality, retail, or restaurant industry experience preferred.

Knowledge, Skills, And Abilities

Strong knowledge of employment laws and HR best practices.
Excellent interpersonal, communication, and conflict-resolution skills.
Ability to maintain confidentiality and exercise sound judgment.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with HRIS systems and Microsoft Office applications.
Ability to build effective relationships with employees and leaders at all levels of the organization.

Core Competencies

Employee Advocacy
Professional Judgment
Integrity and Confidentiality
Conflict Resolution
Communication and Influence
Compliance Management
Problem Solving
Relationship Building
Accountability
Organizational Effectiveness

PDQ Restaurants

Vacatures

HR Generalist