Position Summary:

Reporting to the HR Services Supervisor, the HR SSC Service Specialist I is responsible for processing routine transactions and responding to standard employee inquiries.

The HR SSC Service Specialist I serves as the first point of contact for employees seeking HR support and plays a crucial role in maintaining the integrity of HR data and processes to address and triage inquiries.

Essential Functions:

Respond to employee inquiries promptly and accurately via the Helix system, providing clear and concise information.
Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution.
Process transactions related to employee personal data with a high level of accuracy and attention to detail.
Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures.
Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees.
Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience.
Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis.

Education, Skills and Experience Requirements:

Minimum 1 year of experience using HR systems for administration, HR Operations, case management, or similar responsibilities.
Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner.
Proficiency in using HR Information Systems and case management tools.
Excellent data entry skills with a focus on accuracy and speed.
Ability to multitask and prioritize work in a high-volume, fast-paced environment.
Familiarity with HR processes and best practices, particularly within a shared services context.
Experience in a shared service center or customer support role, preferably within an HR function.
Effective problem-solving skills with the ability to identify and escalate issues appropriately.
Good communication skills, capable of explaining HR processes and policies clearly to employees.
A team player with a positive attitude and the ability to work collaboratively with colleagues.
Eagerness to learn and adapt to new technologies and processes within the HR field.

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

Please refer to our privacy policy here.

Benefits of Joining:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

Healthcare Options
Medical
Dental
Vision
Prescription
Dependent and Health Care Flexible Spending Accounts
401(k) Savings Plan
Paid Time Off
Employee Assistance Program
Legal Assistance Plan
Tuition Education Assistance
Employee Stock Purchase Plan
Exclusive discounts on electronics, gyms, and everyday purchases

A Quick Note on Email Safety

We care about your candidate experience and want to make sure you feel confident communicating with us. All official emails from our recruiting team will only come from the domains @omc.com —never from generic platforms like Webex. Your first interview will always be with a real person on our team, not an automated system. If something feels off, we encourage you to double-check before replying.

Omnicom

Vacatures

HR Service Specialist I