Human Resources Generalist

Location: Chicago, IL preferred

Employment Type: Full-Time

Reports To: CEO initially; eventually COO

About Hello Mainland

Hello Mainland is a growth agency built to help brands grow through strategic storytelling, media relations, content, digital marketing, and franchise development support. We are a fast-moving, entrepreneurial company with a strong culture of accountability, service, and execution. As we continue to grow, we are looking for an HR Generalist to help strengthen our people operations, recruiting, hiring, and employee experience.

Position Overview

The HR Generalist will play a key role in supporting and improving Hello Mainland’s people function. This person will manage recruiting coordination, interviewing and hiring support, onboarding and offboarding, employee documentation, HR administration, Gusto management, benefits support, and day-to-day employee needs.

This is a hands-on role for someone who is highly organized, proactive, people-oriented, and comfortable balancing administrative detail with employee communication. The right candidate will help take much of the day-to-day HR and recruiting workload off leadership while helping us build a stronger, more consistent people operation.

ResponsibilitiesRecruiting, Interviewing & Hiring

Manage the recruiting process from job posting through offer stage
Coordinate candidate communication, interview scheduling, and interview follow-up
Partner with hiring managers to keep searches organized, timely, and efficient
Assist with candidate screening and help assess alignment with role needs and company culture
Help create consistency in interview process, candidate evaluations, and hiring follow-through
Prepare offer materials and support pre-boarding logistics
Help improve the company’s recruiting and hiring process over time

HR & People Operations

Manage onboarding and offboarding processes across the company
Maintain employee records, documentation, and internal HR files
Serve as a point of contact for employee questions related to policies, time off, onboarding, benefits, and general HR matters
Support employee relations conversations and ensure documentation is handled appropriately
Assist with performance management process administration and manager follow-up
Help maintain and improve policies, procedures, and internal people processes
Support compliance with applicable employment requirements

Gusto Administration

Own day-to-day administration of Gusto
Manage employee profile updates, onboarding and offboarding tasks, and HR record accuracy in Gusto
Support payroll-related administration, benefits administration, and time-off tracking
Help leadership stay organized around employee changes, deadlines, and HR documentation

Employee Experience & Culture

Help improve the employee experience through stronger communication, consistency, and follow-through
Support internal culture initiatives, employee engagement efforts, and feedback processes
Help create a professional, organized employee lifecycle from recruitment through exit

Qualifications

3–6 years of experience in HR, recruiting, people operations, or a related role
Experience managing recruiting coordination, interviewing support, and hiring workflows
Experience with onboarding, offboarding, employee administration, and HR documentation
Experience with Gusto strongly preferred
Strong communication skills and comfort handling sensitive employee matters professionally
Highly organized, detail-oriented, and dependable
Ability to build process and create structure in a growing company
Experience in a fast-paced, entrepreneurial, or agency environment is a plus
Multi-state employee administration experience is a plus

Compensation

Target salary range: $60,000–$80,000, depending on experience

Why This Role Matters

This role is important to helping Hello Mainland scale with better structure, stronger hiring processes, and more consistent people operations. We are looking for someone who can help build a tighter, more organized, and more professional employee experience across the business.

Mainland

Vacatures

Human Resources Generalist