A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:
Are you passionate about human resources and thrive in a fast-paced, dynamic environment? IQ Fiber is seeking an experienced, energetic, and engagement-driven HR generalist to join our team!

As a Human Resources Generalist, you'll partner with department leaders to provide strategic human-centered HR support, while managing various operational tasks and contributing to the implementation of our full-cycle HR strategy. Your responsibilities will include implementing and maintaining HR programs aligned with company values that support each department in fostering a positive, productive, engaging, and fun work environment.

*This is an on-site role, working in the office Monday through Friday, at our Southpoint location. *

Key Responsibilities:

Partner with department leaders to identify and implement strategies that enhance work relationships, productivity, and employee retention.
Support the full recruitment lifecycle, collaborating with hiring teams to attract and secure qualified candidates from job posting through offer extension.
Execute the organization's comprehensive HR strategies in collaboration with HR leadership, including talent acquisition, retention, compensation, benefits, and development initiatives.
Provide targeted coaching to managers on effective leadership practices, performance management, and team development strategies.
Conduct workforce trend analysis to deliver data-driven recommendations that improve team effectiveness and organizational outcomes.
Collaborate with department leaders to develop and facilitate training programs that address specific departmental needs while supporting broader company objectives.
Implement engagement initiatives based on industry best practices and workplace trends to foster a positive employee experience.
Oversee performance management processes that align with departmental goals, emphasizing timely feedback and effective coaching conversations.
Provide guidance and support to management and employees on HR policies, procedures, and best practices.
Assist with enhancing and developing employee lifecycle processes, including recruitment, onboarding, performance management, and offboarding.
Assist with the development and execution of strategies and activities that promote our positive work culture and enhance the employee experience.
Monitor compliance with HR policies and regulations and develop/recommend improvements as needed.
Manage HRIS/ATS systems, conduct regular audits, and ensure accurate data inputs.
Support the HR Services Specialist as a backup for all operational processes.
Stay updated on industry trends and HR best practices through professional development.
Uphold the company values and foster a fun and inclusive work environment.
Other duties as assigned.

Qualifications:

Bachelor's degree in business, Human Resources, or a related field
Progressive experience in HR, with a minimum of 3 years in an HR Generalist role
Recent work experience in a full scope human resources role, including business partner responsibilities
Strong passion for employee engagement and fostering a positive work culture
Proven experience utilizing critical thinking skills to analyze, enhance, and develop successful HR procedures
Proven experience partnering with people leaders and providing thoughtful and effective workplace solutions to complex matters
Experience with benefits and payroll administration, and the understanding and deployment of a wide range of HR principles, best practices, and processes
Excellent communication and presentation skills, with the ability to effectively engage with employees, leadership, and external vendors
Demonstrated ability to handle sensitive and confidential HR matters with sound judgment, problem-solving, and decision-making skills
Ability to work in a high-growth, fast-paced work environment
Highly organized with great attention to detail and the ability to work independently
Strong interpersonal, negotiation, active listening, and conflict-resolution skills

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

IQ Fiber

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Human Resources Generalist