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We are seeking a strategic, hands-on Director of Learning & Development to lead all training initiatives across a flagship luxury hospitality property in NYC. This role will drive service excellence, leadership development, and operational consistency across a multi-outlet environment while building scalable frameworks for future growth.

You will partner closely with executive leadership to ensure all learning initiatives directly impact performance, guest experience, and brand standards at an ultra-luxury level.

Key Responsibilities

Lead and execute the overall L&D strategy aligned with business goals and brand standards
Design scalable training programs across hotel, membership, F&B, and operations
Develop leadership capability through coaching, performance management, and succession planning
Implement and manage LMS, training content, SOPs, and compliance programs
Establish KPIs and reporting to measure training effectiveness and operational impact
Partner with department leaders to identify gaps and deliver targeted training solutions
Support growth and expansion through scalable onboarding and training frameworks

Qualifications

7+ years in Learning & Development, Training, or Hospitality Leadership
2–3+ years in a senior or director-level role within luxury or high-end service environments
Proven ability to build and scale L&D programs in multi-outlet operations
Strong understanding of luxury service standards and guest experience
Experience with LMS platforms, training analytics, and leadership development
Excellent communication and executive presence

What We’re Looking For

Strategic but highly operational—able to build and execute
Strong culture-builder with a focus on service excellence
Polished, discreet, and comfortable in a high-touch environment
Thrives in fast-paced, evolving settings

JOB ID: 173914 #post

Francesca Brajuha

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, $120,000 - $140,000,

Goodwin Recruiting

Vacatures

Director of Learning & Development JN -042026-173914