WE’RE HIRING AS A DESKSIDE SUPPORT ENGINEER AT CHESTER!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.

Clients in 190+ countries
6000+ Engineers
200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex hardware issues to making a VIP’s day run smoothly, we put our people—and their users—first.

Start your journey with Excis and grow with us!

What You’ll Do:

Provide on‑site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
Maintain site‑specific documentation and knowledge base articles, collaborate with internal teams and third‑party vendors, and manage incidents through ticketing and remote support tools.

What You Need:

Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
Familiarity with Active Directory and Azure Active Directory; experience in desktop and printer configuration/troubleshooting.
Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team.
Experience with ticket management systems and remote desktop tools; comfortable working alongside third‑party vendors.
Flexible, organized, and able to manage time effectively in a dynamic environment.

Why Join Us?:

At Excis, your work matters. You’ll be part of a collaborative, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Chester and be at the forefront of IT support excellence!

Excis Compliance

Vacatures

Desktop Support Engineer