Embraer VSS - Executive Aviation

For our EMEA region, headquartered in Amsterdam, we are seeking to recruit a Customer Support Engineer (Customer Account Manager) to act as first level of interaction between Embraer and our Business Jet Operator(s) in Europe.

CUSTOMER ACCOUNT MANAGER

Location: Amsterdam based

MAIN TASKS & RESPONSIBILITIES:

Focal point / interface of internal- and external Customer;
Supports customers with engineering-, technical advice, applicable service solutions and determine corrective actions to be implemented as well as account management;
Translates customer needs and concerns into Embraer organizational / process language;
Coordinate customer issues solution, driving actions within the customer and Embraer organization, with high sense of urgency and importance;.
Monitors, follows-up and provides answers and solutions to Customer issues;.
Ensures a regular communication with the Customer organization, to maintain a respectful relationship;
Ensures continuous improvement of the policies and processes;
Contributes to the optimization of work processes in the areas of activities
Managing the customer key performance indicators, and able to drive actions to improve the performance;
Available to support customers in AOG 24x7 on phone.
Support the Aftermarket Sales team with leads and sales

PROFILE OF THE SUITABLE CANDIDATE

EU/UK passport holder
Good knowledge of Embraer Engineering and Services and Support Organizations; Proven knowledge on Embraer aircraft;
Aeronautical engineering degree or equivalent;
Able to administrate crises and work under pressure;
Minimum 4 years of experience in Aviation Customer Support and/or Business Aviation;
Knowledge on Embraer Executive aircraft maintenance/flight ops/engineering/materials;
Knowledge of the Business Aviation market;
Cultural awareness;
Superior communication skills and ability to successfully liaise at all levels in the organization as well as external parties. Ability and willingness to make public presentations;
Process oriented and driven to the continuous improvement of the activities;
Self-motivated and organized to work remotely;
Has a balance between technical and commercial subjects; contracts; finance; compliance;
Able to work in a dynamic, deadline driven environment with many complexities;
Flexible, has a sense of urgency and customer support orientation are key character attributes to be successful;
Available to travel at short notice and to conduct international missions.

Fluency in English, both written and spoken, is a must. Other languages would be of advantage.

Embraer

Vacatures

Customer Account Manager