Excellent English & Dutch language both Written & Oral required.

Responsibilities

Delivering Superior Customer Service
Onsite Customer support to resolve technical issues on real time basis
Resolve issues across Windows 10/11, Laptop and Tablet devices, wireless connectivity, printing and software
Track, route and redirect problems to the correct resources
Update ITSM systems
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations

Skills

Windows 10/11 operating systems
Wireless and local area networks
Software and application installations and remediation
Proven working experience in providing Desk side support
Be able to work in a pressurized environment
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Very strong proficiency in English & Dutch

Qualifications

Bachelor’s degree in IT or 2-3 year’s experience in IT support.
Excellent interpersonal skills as role encompasses HR admin
Good problem-solving and communication skills.

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

Eli Lilly and Company

Vacatures

Information Technology Support Engineer