Act as the primary technical expert for customers, handling in-depth troubleshooting and complex support cases.

We build software that helps companies configure and sell complex technical products. Our platform is powerful and that means our users sometimes need a sharp, technically minded expert to guide them. That’s where you come in.

As a Technical Support Engineer, you’ll be the first point of contact for our customers. You’ll help them solve issues, understand the product better, and make sure their work continues smoothly. You won’t just be answering tickets, you’ll be an essential link between customers, product, and engineering.

If you enjoy solving problems, working with technology, and helping people succeed, this role is for you.

You:

Have a hands-on mindset and genuinely enjoys helping people
Are technically minded and comfortable troubleshooting software
Know how to prioritize issues and stay calm under pressure
Communicate clearly with both technical and non-technical users
Enjoy working in a fast-moving software environment
Take ownership and doesn’t wait to be told what to do
Are fluent in Dutch and English
Experience in a software / IT support role (or similar environment) at a medior level

Your Role:

Be the technical expert for our customers via email, and occasionally phone
Analyze, prioritize, and resolve incoming tickets to minimize customer impact
Translate issues into clear bug reports and feature requests for our product & engineering teams
Work closely with Customer Experience, Product, and Engineering to ensure fast and effective solutions
Know when to solve something yourself, enable the customer and when to escalate to keep things moving
Create and maintain clear documentation, guides, and troubleshooting steps
Share customer feedback and spot recurring issues to help improve out software
You’ll have real influence on how the product evolves and how customers experience Elfsquad.

What We Offer

We believe that great results come from people who feel trusted, supported and set up to do their best work. That's why we offer benefits that are meaningful and practical, designed for real life.

Salary -based upon level of experience and industry knowledge
Tools - MacBook ready from day one and ergonomically appointed workspace
Mobility - travel reimbursement
Hybrid set-up - you get to work from our offices in Netherlands, Poland, or Germany.
Work from home - with a full time position you get one day to work from home.
Team building - in the summer we spend our breaks playing table tennis in the garden, in winter we migrate to the pool table and darts indoors.
Friday fun - an office day for the whole company with lunch ordered, drinks and snacks ready at the end of the day to start the weekend
Quarterly meetings - every quarter we get together for alignment, collaboration, and team building, each time in a different city.
Annual trip abroad - every year we choose a country to go an explore together. We reflect on the past year and plan for the next one to come together. It a time to connect, step away from the norm, and come out of it refreshed and energized.

About Elfsquad

We build business-led CPQ software that empowers teams and scales with product and process complexity. Our goal is simple: to transform complexity into clarity. By helping manufacturers digitize and streamline their operations, we enable greater accuracy, faster execution, and smarter, data-driven decision-making. This is possible thanks to our core values:

What you see is what you get

We’re open, honest, and straightforward in how we work with customers and each other. We believe trust is built through clarity, integrity, and doing what we say we’ll do.

For the Makers

Everything we build starts with the real challenges manufacturers face every day. We create practical, business-led solutions that support the people designing, configuring, and delivering complex products.

Ambitious in vision, driven in action

We set bold goals and think big about the impact we want to make. At the same time, we stay grounded, take ownership, and turn ideas into meaningful results.

Winning as one team

Collaboration is at the heart of how we work, across product, engineering, sales, and customer teams. We share knowledge openly and believe the best outcomes come from moving forward together.

Interested?

Send your application and CV to hiring@elfsquad.io. For more information, you can contact Sofia Cotinghi at phone number +31 6 437 948 67. Acquisition is not appreciated.

Elfsquad

Vacatures

Technical Support Engineer