Role Overview

We are looking for an experienced HR Business Partner (HRBP) to play a key role in supporting Destination Pet’s continued success in both our pet and vet centers. In this role you will be the HR support for multi-state and multi-site centers in our Destination Pet Pack across the U.S. You will collaborate closely with our Operations and Support Center teams to provide proactive guidance across critical areas that drive our success. Ensuring a safe environment for our people and pets alike, fostering employee development and cultivating a high-performance culture should be equally as important to you.

As an HRBP you will serve as a trusted strategic partner to our district directors and center managers, helping to align people ops strategies with overall business goals while also diving into the details to ensure our processes and procedures run smoothly. You'll be able to seamlessly transition between strategic projects and administrative tasks, offering support to the team wherever needed.

Role Requirements

Strategic HR partner: Building strong relationships with functional leaders, establishing credibility and trust as a strategic HR partner is at your core. You proactively assess team, manager, and company needs, provide recommendations, and implement solutions
Performance Management: You have deep experience in building and evolving performance management practices. You are comfortable coaching managers through difficult performance conversations and helping build scalable approaches that align with company culture and operating principles.
Employee Relations & Risk Management: You offer guidance to leaders in managing sensitive employee situations. As needed, you act as a mediator and investigate escalated issues. You stay up to date on legal requirements related to employment and regulatory compliance, partnering with legal counsel as needed to mitigate risk.
People Operations Expertise: You’ll bring deep knowledge of People Ops/HR functions, including performance management, employee relations, and compliance
Strategic Thinking: You have the ability to translate business objectives into actionable people strategies
Strong Communicator: You have excellent written and verbal communication skills. You can effectively convey information to all stakeholders and have the ability to present and facilitate discussions clearly and confidently.

You Could Be a Great Fit If

You have deep experience (~8 years) with HR/People Ops, including supporting teams through periods of meaningful growth and change.
You can demonstrate strong written and verbal communication skills, with an emphasis in coaching, facilitation, and policy development.
You bring a strong business acumen and principled approach to decision-making, balancing business outcomes with employee experience, risk, and long-term scalability.
You are flexible in your approach and avoid rigid adherence to past playbooks or overly process-heavy solutions.
A fast-paced environment with a balance of strategic and hands-on execution energizes you.
You can balance working both independently and in a team environment.
Your experience includes supporting multiple centers in multiple states working in different time zones and with high turnover rates.
You are willing and able spend up to 50% of your time on the road visiting each of our unique centers
You have expertise in US employment law, compensation frameworks, and training and development programs.
Continuous Improvement is core to how you operate - you are detail oriented and continuously look for ways to improve processes, procedures, and team effectiveness.
Successfully managing complex employee relations issues is one of your strengths.
You have experience using Workday and other HR tools to drive operational excellence.

Bonus Points If You Have

An advanced degree in HR, business or organizational development
An HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP)
Experience working in veterinary hospitals or human health care

This Role May Not Be a Fit If

Working on multiple time-sensitive tasks at once seems overwhelming to you
You are not comfortable in helping new managers learn and understand performance and engagement impacts on their team
You enjoy working only remotely and do not have a desire to be on the road
You are not available to take calls and problem solve critical issues during evenings or weekends.
You’re looking to simply bring processes or programs from previous roles and implement them here. While past experience is valuable, you'll need to apply principled thinking to assess what would work well for our Pack.
Working independently feels uncomfortable and you require a significant amount of guidance in how to perform your job.
Having difficult conversations with all levels of employees makes you uneasy
You shy away from ambiguity - preferring structured, pre-defined assignments.
You prefer working with a single team instead of multiple teams.

Destination Pet, LLC

Vacatures

Human Resource Business Partner