Lead, Client Solutions

Location: Amsterdam
Reports to: Director of Client Solutions, EMEA
Team Structure: Senior leadership role responsible for client solutions excellence, strategic execution, and team development across the region

About Channel Factory

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world's largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world's top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

About The Role

The Lead, Client Solutions (CSM Lead) is responsible for overseeing client solutions excellence, strategic execution, and team development across the region. This role requires a blend of leadership, strategic planning, and client management expertise to ensure high-quality execution of digital media campaigns while maintaining strong client relationships. As the primary escalation point for the region, the Lead is responsible for developing client solutions strategies, managing high-value client accounts, and optimising processes.

As the primary escalation point for the region, the Lead CSM is responsible for developing client solutions strategies, managing high-value client accounts, optimizing processes, and mentoring a team to maintain a high standard of service. This role also plays a critical part in client retention, business growth, and regional expansion efforts in collaboration with internal teams, including Sales, Ad Operations, and Product Development.

This position is suited for a highly experienced Client Solutions professional with a proven track record of leadership, client strategy, and operational excellence.

Key Responsibilities

Strategic Leadership & Regional Growth

Oversee the Client Solutions team's performance and strategic initiatives for the region
Develop and execute growth strategies to expand and retain client business
Define and implement client communication frameworks and best practices to maintain high service standards
Lead the team's engagement with key agency groups and enterprise-level clients, driving expansion efforts in new markets

Team Leadership & Development

Manage a team of 6+ Client Solutions Managers, ensuring development through coaching, mentorship, and structured training programs
Set clear objectives and career development plans for team members
Lead onboarding efforts for new hires, ensuring seamless integration into the team
Foster a high-performance team culture focused on collaboration, accountability, and continuous improvement

Client Relationship Management & Account Growth

Serve as the primary strategic contact for high-value clients and agency partners
Lead client retention, renewals, and incremental growth strategies across the region
Identify and proactively address challenges or escalations, ensuring a seamless client experience
Develop short-term and long-term account plans for key clients, aligning with overall business goals
Work closely with local sales, resellers and partners to expand the client portfolio in markets

Campaign Strategy & Execution Oversight

Act as the key escalation point for troubleshooting campaign-related challenges
Oversee campaign pacing and KPI performance, ensuring proactive optimization efforts
Provide strategic guidance on campaign targeting, positioning, and data-driven optimizations
Work alongside Sales and Ad Operations to improve campaign workflows and client outcomes

Process Optimization & Reporting

Implement scalable operational processes that enhance efficiency across the Client Solutions team
Regularly report regional progress, wins, and challenges to the Director of Client Solutions, EMEA & Head of Growth Markets
Utilize Salesforce and internal reporting tools to track client health, renewals, and growth opportunities
Ensure the team remains at the forefront of industry trends and digital advertising innovations

Required Skills & Qualifications

7+ years of experience in digital media, with at least 2+ years in a leadership or senior client-facing role within a digital advertising organization, ad tech start up and/or media agency
Strong track record of managing and developing teams, with proven mentorship abilities
Extensive knowledge of YouTube and/or Social Media advertising, programmatic media, and digital video platforms
Highly proficient in campaign management, performance tracking, and data-driven optimization
Advanced analytical skills, with expertise in Excel, forecasting, and KPI analysis
Exceptional communication, negotiation, and relationship management skills
Experience with Salesforce or similar CRM and reporting platforms
Google Ads or YouTube certification is a plus

Channel Factory

Vacatures

Client Solutions Lead, Amsterdam