About Belle

Belle is a fast-growing healthcare company revolutionizing in-home care — starting from the feet up. More than 25 million U.S. seniors can no longer safely care for their feet, contributing to over $38 billion in avoidable medical costs each year.

Belle trains and deploys a network of Community Health Workers — known as Belle Technicians — to deliver in-home foot exams, preventive care, and care management. Backed by advanced data science, our care model detects emerging health risks early, often before they escalate. When issues arise, our telehealth team and nurses coordinate follow-up care and take action.

The result? Belle delivers clinical outcomes on par with blockbuster drugs, without a single pill. Our model helps prevent complications, reduce hospital visits, and improve quality of life — all with care that people genuinely love.

Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!

About this Role

As a Member Experience Associate, you are the welcoming and reassuring voice of Belle. You will support members through eligibility, scheduling, payments, and general inquiries—ensuring every interaction is clear, efficient, and compassionate.

This role goes beyond answering calls—you are building trust with seniors, removing friction from their healthcare experience, and ensuring they feel confident and cared for every step of the way.

Key Responsibilities

Deliver compassionate, patient-focused support via phone, email, and SMS
Handle high call volumes with professionalism, efficiency, and empathy
Run insurance eligibility and benefits verification (Medicare, Medicare Advantage, supplemental plans)
Clearly explain coverage, cost share, and next steps to members
Schedule, reschedule, and confirm appointments with accuracy
Collect and process member payments over the phone, including copays and balances
Troubleshoot billing questions and guide members through payment options
Proactively follow up with unconfirmed or at-risk appointments
Document all interactions accurately in internal systems
Identify trends or friction points and escalate for process improvement

Experience

Required Experience: We’re looking for candidates with 6+ months of experience in customer service, call center, or healthcare support roles. Front desk or medical office experience is strongly preferred, particularly in roles involving:

Managing high inbound call volume in a clinic or practice setting
Performing insurance eligibility checks and benefits verification
Collecting payments, copays, and outstanding balances
Scheduling patients and managing provider calendars
Explaining basic billing concepts and handling patient questions
Working with EMRs/EHRs (e.g., eClinicalWorks, Athenahealth, etc.)
Coordinating across providers, billing teams, and patients

Skills and Personality

You combine strong operational focus with a calm, empathetic approach to member interactions, including:

Strong Communicator: Clear, patient, and empathetic—especially with seniors
Operationally Sharp: Able to multitask across calls, systems, and workflows without losing accuracy
Tech-Savvy: Comfortable with phone systems, Google Suite, Slack, and CRM/EHR platforms
Ownership Mindset: Takes initiative to resolve issues fully, not just pass them along
Detail-Oriented: Ensures accuracy in scheduling, eligibility, and documentation
Adaptable: Thrives in a fast-paced, evolving environment
Basic Troubleshooting Skills: Comfortable guiding members through patient portals, basic troubleshooting, and navigating online tools
Supportive bridge: Deliver high-touch, real-time support between patients and in-field Community Health Workers (CHWs)

Schedule & Work Environment

Full-time, remote position with an 8-hour shift between 8AM – 6 PM EST (schedule TBD).
One-week paid training during standard business hours (9 AM – 5 PM EST).
Reliable, land-based, high-speed internet connection (i.e. 100Mbps+) and a quiet, private workspace required.

Benefits

Competitive compensation.
Health, dental and vision benefits.
401K.
Paid time off, sick, paid holidays.
Remote, flexible work schedule.

Belle

Vacatures

Member Experience Associate