🚀 We are hiring: L1 IT Support Specialist

I am currently looking for an experienced L1 IT Support Specialist for an onsite position, to join a dynamic workplace technology support team.

This role is ideal for someone who has solid hands-on support experience, enjoys helping people, communicates clearly, and is motivated to continue developing their technical knowledge.

Main responsibilities:

✅ Serve as the first point of contact for employee IT support requests.

✅ Troubleshoot and resolve basic hardware, software, and connectivity issues.

✅ Assist with onboarding and offboarding activities, including user account setup and equipment provisioning.

✅ Support common workplace technologies such as laptops, printers, mobile devices, and collaboration tools.

✅ Escalate complex issues to senior support teams when necessary.

✅ Document incidents, requests, and resolutions in the ticketing system.

✅ Follow established IT processes, procedures, and security guidelines.

✅ Provide clear and friendly communication to users with varying levels of technical expertise.

✅ Contribute to maintaining a positive end-user experience and high customer satisfaction.

Technical skills:

✔️ Good understanding of Windows and/or macOS operating systems

✔️ Familiarity with Microsoft 365 applications: Outlook, Teams, Word, Excel, PowerPoint

✔️ Knowledge of computer hardware, peripherals, and workplace devices

✔️ Understanding of common IT topics such as passwords, user accounts, Wi-Fi, printers, and software installation

✔️ Ability to follow troubleshooting guides and documented procedures

✔️ Experience with ticketing systems is considered a plus

Soft skills are highly important for this role:

⭐ Excellent customer service mindset

⭐ Strong verbal and written communication skills

⭐ Active listening and empathy

⭐ Positive attitude and willingness to help others

⭐ Patience when supporting non-technical users

⭐ Good organization and time-management skills

⭐ Ability to stay calm under pressure and prioritize tasks

⭐ Team-oriented and collaborative mindset

⭐ Ownership and accountability for assigned tasks

Profile we are looking for:

The ideal candidate is reliable, professional, curious, and proactive, with proven experience in IT/user support and a strong willingness to continue learning.

Previous experience in IT support, help desk, workplace technology support, customer service, retail technology, hospitality, or similar support-oriented roles is highly valued.

This is a great opportunity for someone who enjoys being the first point of contact for employees, solving everyday IT issues, and delivering a great workplace technology experience.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Amaris Consulting

Vacatures

L1 IT Support Specialist