Job Description Summary
Analyzes and monitors the organization's cyber security measures; responds to actual penetration attempts by malicious hackers.
Job Description
This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.
Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.
Responsibilities
- Deliver consultative cybersecurity guidance to business stakeholders, interpreting information security requirements and applying them to unique branch and advisor use cases.
- Manage and maintain ServiceNow consultation and security-related request tickets, including scheduling, conducting sessions, and documenting outcomes.
- Serve as a first-line escalation point for cybersecurity inquiries, coordinating with IT subject matter experts to resolve complex or exception-based scenarios.
- Support security program operations, including Remote Health Check (RHC) activities, by facilitating scan reviews, remediation discussions, and branch engagement.
- Maintain and enhance internal documentation, knowledge articles, and program materials to ensure consistency, accuracy, and scalability of services.
- Monitor shared cybersecurity mailboxes and intake channels, providing timely responses and ensuring proper routing and follow-up.
- Identify emerging risks, trends, and recurring issues through consultation data and feedback, contributing to continuous improvement of security processes and guidance.
Skills
- Ability to interpret and translate complex information security requirements into clear, business-friendly guidance tailored to specific operational environments.
- Strong analytical skills to assess risk scenarios, evaluate data from multiple sources, and provide informed recommendations
- Experience managing and resolving tickets within ServiceNow or similar workflow platforms, including documentation and lifecycle tracking.
- Proficiency in coordinating cross-functional efforts with technical and non-technical stakeholders to resolve issues and drive outcomes.
- Working knowledge of cybersecurity principles, risk management practices, and compliance requirements within a regulated environment.
- Ability to diagnose issues, identify root causes, and apply structured problem-solving approaches to support remediation.
- Strong communication and relationship management skills, with the ability to build trust and provide effective advisory support to business users.
Education
Bachelor’s: Computer and Information Science, Bachelor’s: Information Technology, High School (HS) (Required)
Work Experience
General Experience - 3 to 6 years
Certifications
Travel
Workstyle
Hybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We Expect Our Associates At All Levels To
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
