The HR Operations function provides the structural backbone of the associate lifecycle. It is responsible for delivering consistent, accurate, and compliant HR services across core processes including onboarding, employee changes, payroll coordination, benefits administration, HRIS management, and offboarding. The function also plays a critical role in maintaining data integrity,

The HR Operations Manager is responsible for overseeing the strategic direction, operational effectiveness, and day-to-day delivery of HR Operations. This role ensures current HR systems, processes, compliance activities, and vendor relationships are well managed, scalable, and aligned to business needs while shaping the future operating model.

Key Responsibilities

Oversee Human Capital Management and HRIS platforms, including system governance, data quality, user adoption, and issue resolution.
Manage vendor relationships and service delivery across HR systems, payroll, benefits, background checks, and other HR operational services.
Design the future-state HR workflows, embedding automation, AI, and self- service as core enablers of the HR model that will underpin the employee lifecycle activities, including onboarding, promotions, relocations, leaves of absence, transfers, and terminations.
Monitor federal, state, and local employment law changes and partner with Legal, Compliance, Payroll, and HR stakeholders to update policies, procedures, and controls.
Use HR data, reporting, and operational metrics to identify risks, improve service delivery, and support workforce planning and decision-making.

Experience and Skills

Proven HR operations experience in a complex, multi-state, regional, or enterprise environment.
Strong working knowledge of HRIS platforms, payroll processes, employee lifecycle administration, and HR compliance requirements.
Ability to lead process improvement, manage vendors, and translate operational needs into practical, scalable solutions.
Excellent stakeholder management, problem-solving, communication, and attention to detail.
Experience of transitioning a team to a new operating model and overseeing change management activity
Experience supporting HR operations, employee lifecycle administration, payroll coordination, benefits administration, or HR shared services.
Strong attention to detail and ability to handle sensitive employee information with discretion and accuracy.
Comfortable using HR systems, reporting tools, Microsoft Office, and case management or workflow platforms.
Clear, professional communication style with a strong service mindset and ability to manage multiple priorities.

Key Working Relationships

These roles work closely with HR Business Partners, Payroll (reporting line), Benefits admin (reporting line), Legal, Compliance, Talent Acquisition, IT, Finance, People Transformation, business leaders, managers, Associates, and external HR service providers to ensure effective and compliant delivery of HR services.

Why Lockton

In 1966, Jack Lockton founded our company with a simple idea: to deliver the best service in the insurance industry. Today, we are the largest privately held Insurance brokerage in the world. Our independence empowers our Associates doing business worldwide to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, we bring the insight, expertise, and dedication needed to accomplish remarkable results.

As a globally powered and locally driven organization, you're empowered with opportunities to make an impact. We're passionate about helping you achieve your ultimate potential, and at Lockton, we believe you deserve a career that's just as exceptional as you are.

If you believe in providing excellent client service, supporting community initiatives, and being part of our vibrant culture, then you belong here.

Lockton

Vacatures

Human Resources Operations Manager